@inproceedings{LechnerPaul2021,
  author    = {Andreas T. Lechner and Michael Paul},
  title     = {Is emotional authenticity in service delivery always key to customer satisfaction? An empirical investigation of boundary conditions},
  booktitle = {24th Frontiers in Service Conference, San Jos{\´e}, CA, USA, July 9-12, 2015},
  pages     = {159 -- 160},
  url       = {https://www.uni-augsburg.de/en/fakultaet/wiwi/prof/bwl/paul/team/prof-dr-michael-paul/},
  year      = {2021},
}