TY  - CONF
A1  - Lechner, Andreas T.
A1  - Paul, Michael
T1  - Is emotional authenticity in service delivery always key to customer satisfaction? An empirical investigation of boundary conditions
T2  - 24th Frontiers in Service Conference, San José, CA, USA, July 9-12, 2015
Y1  - 2021
UR  - https://opus.bibliothek.uni-augsburg.de/opus4/frontdoor/index/index/docId/86860
UR  - https://www.uni-augsburg.de/en/fakultaet/wiwi/prof/bwl/paul/team/prof-dr-michael-paul/
SP  - 159
EP  - 160
ER  -