Creating a successful chat library service: 'Ask a librarian live' at Cardiff University

  • In an environment where social tools and communication technologies are constantly evolving and developing and where library users are long familiar with instant messaging, Cardiff University’s Library Service aimed to align its means of communicating with users more strongly with the preferred communication methods of students in their social spaces.

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Metadaten
Author:Sonja HärkönenORCiDGND, Andrew Blackmore, Robert Beadle
URN:urn:nbn:de:bvb:384-opus4-380793
Frontdoor URLhttps://opus.bibliothek.uni-augsburg.de/opus4/38079
URL:https://www.sconul.ac.uk/page/focus-56
ISSN:1745-5790OPAC
Parent Title (English):SCONUL Focus
Type:Article
Language:English
Year of first Publication:2012
Embargo Date:2018/03/28
Publishing Institution:Universität Augsburg
Release Date:2018/03/27
Tag:Chat-Auskunftsdienst; Bibliotheken
Volume:56
First Page:45
Last Page:50
Institutes:Universität Serviceeinrichtungen
Universität Serviceeinrichtungen / Universitätsbibliothek
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 02 Bibliotheks- und Informationswissenschaften / 020 Bibliotheks- und Informationswissenschaften
Licence (German):CC-BY-NC-SA 4.0: Creative Commons: Namensnennung - Nicht kommerziell - Weitergabe unter gleichen Bedingungen (mit Print on Demand)