"No matter I’ll be selected; in the next challenge I will be better!" – Understanding non-technical skill development in the gig economy

  • While prior research on gig work environments studied necessary technical skills for information systems development (ISD) professionals and how they can be developed, the improvement of non-technical skills (NTS) has been rarely explored. However, to successfully engage in the gig work economy, the need for strong NTS is increasing. Based on an experiential learning theory (ELT) perspective, we explore how ISD professionals engaging in the gig economy develop NTS by following grounded theory methodology. Our results are threefold: first, we identify crucial NTS for gig workers. Second, we uncover how these NTS are developed in different phases of adapting to working on gig economy platforms. Third, we reveal several strategies for thriving in the gig economy. Based on our findings we develop a process model of non-technical skill development and discuss this model in relation to implications for gig economy literature and practice.

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Author:Adeline Frenzel-PiasentinORCiDGND, Karoline Glaser, Jonas Toutaoui, Daniel VeitORCiDGND
Frontdoor URLhttps://opus.bibliothek.uni-augsburg.de/opus4/96752
Parent Title (English):Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS55), 3-7 January 2022, Virtual Event, Maui, Hawaii, USA
Publisher:University of Hawaiʻi at Mānoa
Place of publication:Honolulu, HI
Editor:Tung Bui
Type:Conference Proceeding
Year of first Publication:2022
Publishing Institution:Universität Augsburg
Release Date:2022/07/19
First Page:4475
Last Page:4484
Institutes:Wirtschaftswissenschaftliche Fakultät
Wirtschaftswissenschaftliche Fakultät / Institut für Betriebswirtschaftslehre
Wirtschaftswissenschaftliche Fakultät / Institut für Betriebswirtschaftslehre / Lehrstuhl für Information Systems und Management
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
Licence (German):CC-BY-NC-ND 4.0: Creative Commons: Namensnennung - Nicht kommerziell - Keine Bearbeitung (mit Print on Demand)