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Exploring the impact of non-verbal virtual agent behavior on user engagement in argumentative dialogues

  • Engaging in discussions that involve diverse perspectives and exchanging arguments on a controversial issue is a natural way for humans to form opinions. In this process, the way arguments are presented plays a crucial role in determining how engaged users are, whether the interaction takes place solely among humans or within human-agent teams. This is of great importance as user engagement plays a crucial role in determining the success or failure of cooperative argumentative discussions. One main goal is to maintain the user’s motivation to participate in a reflective opinion-building process, even when addressing contradicting viewpoints. This work investigates how non-verbal agent behavior, specifically co-speech gestures, influences the user’s engagement and interest during an ongoing argumentative interaction. The results of a laboratory study conducted with 56 participants demonstrate that the agent’s co-speech gestures have a substantial impact on user engagement and interestEngaging in discussions that involve diverse perspectives and exchanging arguments on a controversial issue is a natural way for humans to form opinions. In this process, the way arguments are presented plays a crucial role in determining how engaged users are, whether the interaction takes place solely among humans or within human-agent teams. This is of great importance as user engagement plays a crucial role in determining the success or failure of cooperative argumentative discussions. One main goal is to maintain the user’s motivation to participate in a reflective opinion-building process, even when addressing contradicting viewpoints. This work investigates how non-verbal agent behavior, specifically co-speech gestures, influences the user’s engagement and interest during an ongoing argumentative interaction. The results of a laboratory study conducted with 56 participants demonstrate that the agent’s co-speech gestures have a substantial impact on user engagement and interest and the overall perception of the system. Therefore, this research offers valuable insights for the design of future cooperative argumentative virtual agents.show moreshow less

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Metadaten
Author:Annalena Bea AicherORCiDGND, Yuki Matsuda, Keiichi Yasumoto, Wolfgang Minker, Elisabeth AndréORCiDGND, Stefan Ultes
URN:urn:nbn:de:bvb:384-opus4-1228372
Frontdoor URLhttps://opus.bibliothek.uni-augsburg.de/opus4/122837
ISBN:979-8-4007-1178-7OPAC
Parent Title (English):HAI '24: proceedings of the 12th International Conference on Human-Agent Interaction, Swansea, United Kingdom, November 24-27, 2024
Publisher:Association for Computing Machinery (ACM)
Place of publication:New York, NY
Editor:Muneeb Imtiaz Ahmad, Katrin Lohan, Mary Ellen Foster, Patrick Holthaus, Yukie Nagai
Type:Conference Proceeding
Language:English
Year of first Publication:2024
Publishing Institution:Universität Augsburg
Release Date:2025/06/24
First Page:224
Last Page:232
DOI:https://doi.org/10.1145/3687272.3688315
Institutes:Fakultät für Angewandte Informatik
Fakultät für Angewandte Informatik / Institut für Informatik
Fakultät für Angewandte Informatik / Institut für Informatik / Lehrstuhl für Menschzentrierte Künstliche Intelligenz
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
Licence (German):CC-BY 4.0: Creative Commons: Namensnennung (mit Print on Demand)