Experiences with an Emotional Sales Agent
- With COSIMA B2B we demonstrate a prototype of a complex and visionary e-procurement application. The embodied character agent named COSIMA is able to respect a customer's preferences and deals with him or her via natural speech. She expresses various emotions via mimic, gesture, combined with speech output, and COSIMA is even able to consider the customer's emotions via mimic recognition. As first observations show, this is a very promising approach to improve the bargaining with the customer or the recommendation of products.
| Author: | Stefan FischerGND, Sven DöringGND, Matthias Wimmer, Antonia Krummheuer |
|---|---|
| URN: | urn:nbn:de:bvb:384-opus4-1390 |
| Frontdoor URL | https://opus.bibliothek.uni-augsburg.de/opus4/188 |
| Series (Serial Number): | Reports / Technische Berichte der Fakultät für Angewandte Informatik der Universität Augsburg (2003-19) |
| Type: | Report |
| Language: | English |
| Year of first Publication: | 2003 |
| Publishing Institution: | Universität Augsburg |
| Release Date: | 2006/06/07 |
| GND-Keyword: | Business-to-Business-Marketing |
| Institutes: | Fakultät für Angewandte Informatik |
| Fakultät für Angewandte Informatik / Institut für Informatik | |
| Fakultät für Angewandte Informatik / Institut für Informatik / Lehrstuhl für Datenbanken und Informationssysteme | |
| Dewey Decimal Classification: | 0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik |
