Open Access

Nikolas Wehner, Michael Seufert, Raimund Schatz, Tobias Hoßfeld

• Providing sophisticated web Quality of Experience (QoE) has become paramount for web service providers and network operators alike. Due to advances in web technologies (HTML5, responsive design, etc.), traditional web QoE models focusing mainly on loading times have to be refined and improved. In this work, we relate Google’s Core Web Vitals, a set of metrics for improving user experience, to the loading time aspects of web QoE, and investigate whether the Core Web Vitals and web QoE agree on the perceived experience. To this end, we first perform objective measurements in the web using Google’s Lighthouse. To close the gap between metrics and experience, we complement these objective measurements with subjective assessment by performing multiple crowdsourcing QoE studies. For this purpose, we developed CWeQS, a customized framework to emulate the entire web page loading process, and ask users for their experience while controlling the Core Web Vitals, which is available to the public.Providing sophisticated web Quality of Experience (QoE) has become paramount for web service providers and network operators alike. Due to advances in web technologies (HTML5, responsive design, etc.), traditional web QoE models focusing mainly on loading times have to be refined and improved. In this work, we relate Google’s Core Web Vitals, a set of metrics for improving user experience, to the loading time aspects of web QoE, and investigate whether the Core Web Vitals and web QoE agree on the perceived experience. To this end, we first perform objective measurements in the web using Google’s Lighthouse. To close the gap between metrics and experience, we complement these objective measurements with subjective assessment by performing multiple crowdsourcing QoE studies. For this purpose, we developed CWeQS, a customized framework to emulate the entire web page loading process, and ask users for their experience while controlling the Core Web Vitals, which is available to the public. To properly configure CWeQS for the planned QoE study and the crowdsourcing setup, we conduct pre-studies, in which we evaluate the importance of the loading strategy of a web page and the importance of the user task. The obtained insights allow us to conduct the desired QoE studies for each of the Core Web Vitals. Furthermore, we assess the impact of cookie consent banners, which have become ubiquitous due to regulatory demands, on the Core Web Vitals and investigate their influence on web QoE. Our results suggest that the Core Web Vitals are much less predictive for web QoE than expected and that page loading times remain the main metric and influence factor in this context. We further observe that unobtrusive and acentric cookie consent banners are preferred by end-users and that additional delays caused by interacting with consent banners in order to agree to or reject cookies should be accounted along with the actual page load time to reduce waiting times and thus to improve web QoE.…