Enhancing trust and agency: integrating citizen perspectives into AI-assisted shared decision-making in medicine

  • As artificial intelligence (AI) becomes increasingly integrated into clinical environments, questions of trust, transparency, and shared decision-making come to the fore. This article examines how public perspectives can influence the ethical and technical development of AI tools in medicine, drawing on empirical insights from an interdisciplinary project focused on developing AI to support the diagnosis and treatment of skin cancer. Rather than treating ethical concerns as external to technical design, we argue that they must be addressed from within the development process. In our case, this was achieved by integrating citizen feedback into iterative design loops within our interdisciplinary team, fostering closer alignment between AI functionalities and public values. Through focus group discussions with citizens and a constructivist grounded theory approach, we identified three key areas of concern: the evolving doctor–patient relationship, patient agency in AI-supported care, andAs artificial intelligence (AI) becomes increasingly integrated into clinical environments, questions of trust, transparency, and shared decision-making come to the fore. This article examines how public perspectives can influence the ethical and technical development of AI tools in medicine, drawing on empirical insights from an interdisciplinary project focused on developing AI to support the diagnosis and treatment of skin cancer. Rather than treating ethical concerns as external to technical design, we argue that they must be addressed from within the development process. In our case, this was achieved by integrating citizen feedback into iterative design loops within our interdisciplinary team, fostering closer alignment between AI functionalities and public values. Through focus group discussions with citizens and a constructivist grounded theory approach, we identified three key areas of concern: the evolving doctor–patient relationship, patient agency in AI-supported care, and the influence of specific medical contexts on public evaluations of AI. This article illustrates how these citizen perspectives can be meaningfully connected with the medical and technical considerations shaping the development of AI.show moreshow less

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Metadaten
Author:Paula ZiethmannORCiDGND, Fabian StielerORCiDGND, Stefanie Kranz Walter, Dennis Hartmann, Bernhard BauerORCiDGND, Kerstin Schlögl-FlierlORCiDGND
Frontdoor URLhttps://opus.bibliothek.uni-augsburg.de/opus4/127750
ISSN:0951-5666OPAC
Parent Title (English):AI & Society
Publisher:Springer
Place of publication:Berlin
Type:Article
Language:English
Date of Publication (online):2026/02/02
Year of first Publication:2026
Publishing Institution:Universität Augsburg
Release Date:2026/02/02
DOI:https://doi.org/10.1007/s00146-026-02906-0
Institutes:Katholisch-Theologische Fakultät
Fakultät für Angewandte Informatik
Katholisch-Theologische Fakultät / Systematische Theologie
Fakultät für Angewandte Informatik / Institut für Informatik
Fakultät für Angewandte Informatik / Institut für Software & Systems Engineering
Medizinische Fakultät
Fakultät für Angewandte Informatik / Institut für Informatik / Lehrstuhl für Softwaretechnik
Katholisch-Theologische Fakultät / Systematische Theologie / Lehrstuhl für Moraltheologie
Medizinische Fakultät / Universitätsklinikum
Fakultät für Angewandte Informatik / Institut für Informatik / Lehrstuhl für Softwaretechnik / Professur Softwaremethodik für verteilte Systeme
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 61 Medizin und Gesundheit / 610 Medizin und Gesundheit
Latest Publications (not yet published in print):Aktuelle Publikationen (noch nicht gedruckt erschienen)
Licence (German):CC-BY 4.0: Creative Commons: Namensnennung