I don't care: how restrictions in service provider choice eliminate effects of frontline employee emotion authenticity on customer satisfaction [Extended Abstract]
| Author: | Andreas T. LechnerORCiDGND |
|---|---|
| Frontdoor URL | https://opus.bibliothek.uni-augsburg.de/opus4/86858 |
| URL: | https://assets.uni-augsburg.de/media/filer_public/e1/b9/e1b9ecb9-c12b-4ce0-bb2e-55968e6e5910/lechner_2018_summer-ama.pdf |
| URL: | https://www.ama.org/wp-content/uploads/2019/02/2018-ama-summer-proceedings.pdf |
| Parent Title (English): | 2018 AMA Summer Academic Conference: Big Ideas and New Methods in Marketing, August 10-12, 2018, Boston, MA, USA; Proceedings |
| Publisher: | AMA |
| Place of publication: | Chicago, IL |
| Editor: | David Gal, Kelly Hewett, Satish Jayachandran |
| Type: | Part of a Book |
| Language: | English |
| Year of first Publication: | 2018 |
| Release Date: | 2021/05/17 |
| First Page: | SM-4 |
| Last Page: | SM-5 |
| Institutes: | Wirtschaftswissenschaftliche Fakultät |
| Wirtschaftswissenschaftliche Fakultät / Institut für Betriebswirtschaftslehre | |
| Wirtschaftswissenschaftliche Fakultät / Institut für Betriebswirtschaftslehre / Lehrstuhl für Value Based Marketing |
